Frequently Asked Questions

We deliver Australia wide.
Cost of delivery will depend on your delivery location and will be calculated at checkout. Free delivery is available to local metro Brisbane, Sunny Coast & Gold Coast orders over $150. These apply to only valid metro delivery postcodes below. BRISBANE: 4000, 4005, 4006, 4007, 4008, 4009, 4011, 4013, 4014, 4017, 4018, 4019, 4020, 4021, 4022, 4030, 4031, 4032, 4034, 4036, 4037, 4051, 4053, 4054, 4055, 4059, 4060, 4061, 4064, 4065, 4066, 4067, 4069, 4070, 4073, 4074, 4075, 4076, 4077, 4078, 4101, 4104, 4105, 4106, 4108, 4109, 4110, 4111, 4113, 4114, 4115, 4116, 4117, 4118, 4119, 4120, 4121, 4122, 4123, 4124, 4125, 4127, 4128, 4129, 4130, 4130, 4132, 4133, 4151, 4152, 4153, 4154, 4155, 4156, 4157, 4158, 4159, 4160, 4161, 4163, 4164, 4165, 4169, 4170, 4171, 4172, 4173, 4178, 4178, 4179, 4205, 4207, 4280, 4300, 4301, 4303, 4304, 4305, 4306, 4346, 4500, 4501, 4502, 4503, 4504, 4505, 4506, 4508, 4509, 4510, 4520, 4521. SUNSHINE COAST: 4518, 4519, 4550, 4551, 4552, 4553, 4554, 4555, 4556, 4557, 4558, 4559, 4560, 4561, 4564, 4566, 4567, 4572, 4573, 4575. GOLD COAST: 4210, 4211, 4212, 4214, 4215, 4216, 4217, 4218, 4219, 4220, 4221, 4223, 4224, 4225, 4226, 4227, 4228, 4229, 4230, 9726
Delivery will depend on your location, we endeavour to dispatch all orders within 2-5 working days, you will be notified on dispatch.
We currently accept Visa, Mastercard, AMEX and Paypal payments.
You will be issued a tracking link once your order is dispatched.
No, Apack does not deliver to PO Boxes addresses.
Our products can be viewed in our SHOP section on our website. If you need more information about our products, you can ring on during business hours on 1300 268 929, or send us a message on our contact page for one of our experienced staff to assist you further.
You can find product Material Safety Data Sheets in the description on the relevant product page. You will be able to open and download this a a PDF file.
Yes, Apack Commercial have been selling paper, washroom and cleaning chemicals to the public for 30 years. The are some minimum order requirements for our products. You can browse, purchase and have our products delivered directly to you on our online Shop.
We are located at Unit 1 10/12 Geo Hawkins Crescent, Bells Creek in the Sunshine Coast in Queensland. You can find a site map on our contact page, where directions can be obtained in order to pick up prepaid orders.
Freight and delivery costs are non refundable. Stock return requests must be made within 7 days and will be subject to management approval, please send us a message or contact office for authorisation. All return freight costs at the expense of the customer.
We have a wide range of biodegradable chemicals that are both septic safe and environmentally friendly, ensuring we offer sustainable solutions for planet and people.
Biodegradable means it can be broken down by living things like bacteria and fungi (these are microorganisms), therefore they break down naturally and quickly. Degradable means they do not require living organisms to break down, they contain chemical additives to allow bags to breakdown faster.
Approximately 2 years from start of production.
At Apack, we pride ourselves on our customer service. You can always send us a message via the contact page or call us to speak to our friendly staff during business hours. We appreciate your business and here to help and value your feedback.